FAQs

What is the process?

The process is very simple. All you need to do is book your iPhone/iPad/iPod repair through the website – simply choose the repair you need. On completion of your order you will be sent an e-mail confirmation of your booking with a postal label that you can cut off and affix to your envelope.

Package your iDevice carefully with some bubblewrap and put it in a jiffy bag along with a copy of your e-mail confirmation. Affix the supplied postage label and post your package to us using a suitable service. We recommend Royal Mail Special Delivery -– your iDevice is then insured for loss up to £500.

Alternatively, if you have selected to have a repair box sent out to you, wait for the arrival of this. When you receive your repair box, package your iDevice in the provided box and take this to a post office. The postage is paid so there will be no payment due.

When we receive your iDevice for repair we will send you a confirmation e-mail to let you know that we have received it. We will then repair it in the specified timescale and return it to the address you provided on your original order. We send all iPhones using Royal Mail Recorded Delivery unless you specify the Special Delivery option.

Shall I remove my SIM?

You can remove your SIM before sending it. We don't need your SIM card for any of our iPhone/iPad/iPod repairs.

How do I package my iDevice?

We recommend some bubblewrap, and then an A4 jiffy bag doubled over, or alternatively a box. Please do not send your iPhone in an iPhone box as it will not be returned.

How long does it take?

Our standard turnaround time is 24 hours (from the time we receive your iPhone) although we repair 80% of devices same day. For an extra fee you can upgrade your service to guarantee it is repaired the day we receive it.

Is the repair guaranteed?

Yes, your repair is guaranteed for 100 days. 

What if you cannot repair my iPhone?

• We are confident that if you have booked the correct repair for your iPhone we will be able to repair it. If you book an iPhone repair but the fault is something else which cannot be repaired we will refund all your money apart from £20 which is our standard diagnostic charge.

Where are you based?

Our office is near Banbury in Oxfordshire. Our address for deliveries is:

iPhone Surgery,
1st Floor,
36 South Bar,
Banbury
OX16 9AE

Do you offer a drop-in service?

We offer a drop in service, bring your iDevice to our offices and we can repair usually within the hour.

What if I change my mind?